Effective date: 7 October 2026
These Terms govern the Mise application, website and related services (the “Service”), operated by TEGS LABS LTD (“Mise”, “we”, “us” or “our”). Our company registration number is 17050049. You can contact us at contact.mise.app@gmail.com.
Please read these Terms before accepting them or purchasing a subscription. Where acceptance is requested, selecting the acceptance control confirms your agreement. We make these Terms available for you to save. Mandatory consumer rights apply regardless of acceptance.
Important allergy information: Mise is a meal-planning tool, not an allergen-safety verification service. Recommendations can contain mistakes, including ingredients inconsistent with allergies you have entered. Always independently check recipes, actual product labels and substitutions before preparing or eating food. An allergy setting or an absent warning does not confirm safety. Read section 4.
Mise helps users generate meal plans, discover recipes, prepare shopping lists, use pantry ingredients and plan shopping around supported retailers. Features, retailers and availability may differ by location and subscription, as described before purchase.
The Service provides general information and organisational assistance. It does not diagnose or treat conditions, provide personalised medical advice, or certify that food is safe for a particular person. Nutritional estimates are not clinical assessments.
These Terms, together with the subscription details expressly presented and agreed at checkout, govern your purchase and use. Mandatory law takes priority. Nothing here overrides a binding pre-contract statement or specific commitment we make. Our Privacy Notice explains how we handle personal data; accepting these Terms is not, by itself, consent to processing health information where separate consent is required.
Provide accurate account information and keep it up to date. Keep login credentials secure and tell us promptly if you suspect unauthorised access. You are responsible for your own use and access you authorise, but this does not make you automatically liable for activity outside your control or failures attributable to us.
You must have legal capacity to enter this agreement. Where applicable law permits a parent or guardian to contract for a minor, that adult must arrange and supervise use. This clause does not authorise collection of children’s data contrary to applicable law.
We grant you a limited, non-exclusive, non-transferable right to use the Service for personal, non-commercial purposes during your authorised access.
Do not unlawfully reproduce or distribute the Service; resell access; share individual subscription credentials unless your plan allows it; circumvent payment or security controls; introduce malicious code; or interfere with the Service. Do not use automated access without permission or reverse engineer software except where applicable law permits it despite this restriction. You may save and use meal plans, recipes and shopping lists for the intended personal purposes of the Service.
Meal plans, recipes, ingredient suggestions, substitutions and shopping recommendations use software and automated systems. Outputs may be inaccurate, incomplete or inconsistent with information you provided. An item appearing in your plan or shopping list is not confirmation of suitability or safety.
Any allergy, dietary-preference or ingredient-exclusion settings assist meal planning. They do not independently verify the safety of food or replace ingredient checks. Do not rely on Mise as the sole means of managing an allergy, intolerance, coeliac/celiac disease or another medical dietary requirement.
We do not guarantee that recommendations are free from a particular allergen. The absence of an allergen warning does not establish the absence of that allergen. Dietary descriptions such as “vegan” and “vegetarian” do not establish suitability for an allergy. Mise’s dietary descriptions do not certify the products you buy or the conditions in which food is prepared.
For your safety and the safety of anyone you serve, you must:
Formulations and supply chains can change. Products with similar names may differ between countries. Local allergen-labelling rules differ, and regulated allergen lists do not cover every substance to which someone may react. An absent “may contain” warning does not itself establish safety.
If information is missing, unclear or inconsistent, obtain clarification from the manufacturer, retailer or food provider. Do not rely on Mise to resolve that uncertainty. If you cannot establish suitability for the intended person, do not prepare or serve that food to them.
Follow advice from an appropriately qualified healthcare professional when managing medical dietary requirements. Do not replace or change an individual medical or dietary management plan on the basis of Mise recommendations. Mise is not an emergency service.
Keep any allergy and dietary information you enter accurate and up to date. Entering that information does not mean a recommendation has been verified as safe. Report suspected unsafe or incorrect recommendations to contact.mise.app@gmail.com. Do not wait for a response before avoiding a suspected unsafe recommendation.
These precautions do not remove our duty to exercise reasonable care and skill or transfer responsibility for our negligence to you. Accepting these Terms or acknowledging a warning does not mean you accept injury caused by our fault or waive any right or remedy that cannot lawfully be waived. Responsibility for an incident depends on its circumstances and applicable law.
The Service may reference retailers, manufacturers, payment providers, app stores and other third-party services. Their own terms may apply to transactions with them.
We do not control third-party manufacturing, packaging, handling, product substitutions, stock or pricing. Information displayed in Mise may not reflect the latest product information. Check the actual product supplied before use, particularly after a substitution. A link or recommendation is not certification of allergen safety.
This section does not exclude responsibility for our own acts, omissions or legal obligations.
Before purchase, we will disclose the price and currency, applicable taxes or how they are calculated, billing frequency, subscription duration, trial conditions, renewal arrangements and cancellation method. We will obtain any agreement or consent required by applicable law before charging you.
Where you agree to automatic renewal, your subscription renews for the period disclosed at checkout unless cancelled using the stated process. Any trial conversion date, subsequent price and cancellation deadline will be disclosed before you enrol. We will provide notices and reminders required by applicable law.
You may cancel renewal through the cancellation method identified at purchase. For subscriptions purchased through an app store, use that store’s subscription-management process; contact us if you need assistance. Deleting the app alone does not cancel a subscription.
Unless you request an available earlier statutory termination or another applicable right requires otherwise, cancellation stops future renewals and access continues to the end of the paid period. This does not restrict withdrawal, cooling-off, refund, cancellation or compensation rights under applicable law. We will provide applicable withdrawal information and forms, and obtain any separate request or acknowledgement legally required for immediate supply. Acceptance of these Terms alone does not waive withdrawal rights.
We will give at least 30 days’ advance notice of a subscription price increase, or longer if required by law. Increases will apply no earlier than the next renewal after that notice period. You may cancel renewal before the increase takes effect. Where affirmative consent is required, we will obtain it before charging the new price.
If payment fails, we may suspend paid features after notifying you and giving a reasonable opportunity to resolve the issue, except where immediate action is reasonably necessary to address fraud or unauthorised payment. Your statutory rights remain unaffected.
The software, branding, designs and other protected materials in the Service belong to us or our licensors, to the extent intellectual property rights subsist. No ownership transfers to you. Your permitted personal use is described in section 3. Nothing here asserts ownership over your content or material not protected by intellectual property law.
You retain any rights you hold in content you submit. You grant us a non-exclusive licence to host, reproduce, process and display that content only as needed to provide the Service to you and implement features you request. The licence lasts only as long as needed for those purposes, subject to lawful retention and backup arrangements explained in our Privacy Notice.
This licence is not permission to sell health information, publish private dietary information, or use it to train general-purpose models. Any additional use of personal data requires an appropriate lawful basis and any consent required by applicable law. Our Privacy Notice must describe the actual processing undertaken.
You must have permission to submit content belonging to others. Avoid entering identifiable health information about another person unless you have the necessary authority and any required consent.
We will use reasonable care and skill to operate the Service, but do not promise uninterrupted or error-free access. We may perform maintenance and address technical or security issues. Where reasonably practicable, we will give advance notice of planned interruptions with a material effect on use and take reasonable steps to minimise disruption.
Your rights if the Service is unavailable or defective are not excluded by this section.
We may restrict or terminate access for a material breach of these Terms, unlawful use, fraud, a significant security or safety risk, or a legal requirement. Action will be proportionate to the issue.
Where the issue can be remedied and immediate action is not necessary, we will explain it and give you a reasonable opportunity to correct it. Where immediate restriction is needed, we will provide an explanation as soon as reasonably practicable, unless legally prohibited or doing so would undermine security. You may ask us to review a decision using the contact details below.
You may stop using the Service and cancel your subscription as described in section 6. Termination does not extinguish accrued rights, statutory remedies or refund entitlements. If we end a paid subscription for reasons other than your material breach, we will refund prepaid fees for the unused period, without limiting any further legal entitlement.
We will provide the Service with reasonable care and skill and meet mandatory requirements applicable to the services and digital content supplied. No disclaimer overrides a binding description or commitment we make, or a statutory guarantee or remedy.
We do not promise a particular nutritional, weight, health or dietary outcome. Recommendations are general meal-planning information, subject to the limitations in section 4. These limitations do not excuse failures to meet our legal obligations.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; or any liability that cannot lawfully be excluded or limited. Nothing excludes or restricts non-excludable statutory warranties, guarantees, rights or remedies.
We do not exclude liability for allergic reactions or other health-related harm simply because an incident involved a recommendation or you acknowledged a warning.
Subject to section 12.1 and mandatory law, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to exercise reasonable care and skill. Loss is foreseeable if it is an obvious consequence or both parties knew when contracting that it might occur. This does not limit compensation or remedies available under mandatory law.
The Service is supplied for personal, domestic use. Subject to section 12.1 and mandatory law, we are not responsible for business losses arising from commercial use, including lost business profits or opportunities.
Your rights under the Consumer Rights Act 2015 and other applicable consumer legislation remain unaffected, including rights relating to services and digital content and remedies for failures to meet statutory requirements.
You retain mandatory protections available under the applicable law of your country of habitual residence, including rights relating to conformity of digital content and digital services, remedies, withdrawal and unfair terms. These Terms do not replace or reduce those protections.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You retain all applicable remedies for a failure to meet those guarantees. Depending on the circumstances, these include having a failure remedied, replacement, refund, cancellation and compensation for reasonably foreseeable loss or damage. Nothing in these Terms restricts those rights.
You retain rights and remedies under applicable federal and state laws. Limitations apply only to the extent permitted by the law applicable to your claim. These Terms do not impose mandatory arbitration, waive class proceedings or waive a jury trial.
We may make changes reasonably necessary to comply with law, address security or safety risks, fix defects, maintain technical compatibility or improve the Service. Changes will not remove mandatory rights or undermine a paid subscription’s agreed essential characteristics without the protections below.
For a change that materially disadvantages you, or discontinuation of a paid service, we will provide at least 30 days’ advance notice in a form you can retain, or any longer notice required by law. You may terminate before the change takes effect and receive a refund of prepaid fees for the unused period. Where law provides additional rights, longer decision periods or different remedies, those apply.
If urgent legal, safety or security reasons prevent advance notice, we will explain as soon as reasonably practicable and preserve applicable cancellation, refund and other remedies. We will obtain express agreement where required by law.
We may update these Terms for changes in law, security requirements or the Service under section 13. Changes must be proportionate to their reason and will not retrospectively remove accrued rights or apply to existing disputes.
We will give at least 30 days’ advance notice of material changes in a form you can retain, explain their effect and identify their effective date, unless an urgent legal or security reason requires earlier action. Where a material change disadvantages you, you may terminate before it takes effect and receive a refund for any unused prepaid period. Any greater statutory rights remain available.
Where fresh acceptance is legally required, we will obtain it. Continued use alone will not be treated as consent where applicable law requires express agreement. Updated terms will be available for you to save.
These Terms are governed by the laws of England and Wales. This choice does not deprive consumers of mandatory protections under the laws of their country or state of residence that would otherwise apply.
The courts of England and Wales have non-exclusive jurisdiction. Consumers may also bring proceedings in their home country or state where its courts have jurisdiction under applicable law. We will comply with applicable consumer-jurisdiction rules when bringing proceedings against a consumer. These Terms do not require you to bring claims exclusively in England and Wales.
You may contact us to seek a resolution, but doing so is not a condition of pursuing a legal remedy. Nothing restricts complaints to regulators or access to dispute-resolution procedures required by law.
If a provision is invalid or unenforceable, the remainder continues only to the extent permitted by law and capable of operating without that provision. This does not make an unfair term enforceable or authorise its replacement with another unfair term.
TEGS LABS LTD
Company number: 17050049
Email: contact.mise.app@gmail.com
Contact us for support, complaints, account issues or reports of unsafe recommendations. For a suspected medical emergency, contact local emergency services rather than Mise support.